Frequently Asked Questions

Our services

Screen printing

Embroidery

Digital printing

  • Business Cards
  • Postcards
  • Banners
  • Brochures
  • Car magnets
  • etc

Promotional products

  • Mugs
  • Magnets
  • Pens
  • Lanyards
  • etc

Our product selection

T-Shirts, Hats, Caps, Polos to Jackets, Hockey bags, Backpacks and more.

Gildan, Bella and Canvas, Puma, Alstyle, Flexfit, Champion, M&O, Nike, Oakley, Yupoong and more.

Rush Printing

If we say we can do it, we can do it. Let us know your order details and timeline and we’ll give you a response right away.

Rush screen printing

Our rush screen printing services includes a 2-3 day turnaround.

Rush embroidery

With an existing digitized file,  our rush embroidery services include a 2-3 business day turnaround.

Without a digitized file, we can turn around your order in 3-4 business days rush.

Rush business cards

Our rush business cards service ranges from 25-500 business cards with a 1-2 business day turnaround.

Rush postcards

Our rush postcard service ranges from 25-500 business cards with a 1-2 business day turnaround.

Rush banner

Our rush banner service ranges from 25-500 business cards with a 1-3 business day turnaround.

All other services are on-demand.  Send us a mesage for all your rush printing needs.

Screen printing (24)

Embroidery (24)

Paper printing (custom per product, usually 100-250)

Promotional items (custom per product, usually 12-72)

The quality of the orders that go through our print shop are one of the most important things for our team.  Should you ever find the product you have received has not met your expectations please connect with our team immediately and work with us to remedy the solution to assure your experience is memorable.

Please review the typical remedies for the following situations

Damaged goods: Should you find your product is damages (either the product itself or the print) send us a picture and we will replace the item or offer credit for some situations i.e Screen Printing (Silk Screen) if 1-2 items are damaged, the cost of resetting the screens to print again would not be feasible so we would offer store credit or an immediate discount on additional swag.

Goods not meeting expectations:  If your order did not meet your expectation, but was printed as requested and is not damaged nor misprinted contact our team to find a solution.  Typically we would offer a discount on replacement goods.

Typo or wrong font: In occasion fonts are lost through passing around a design file or a typo is missed during the approval process.  If this is of fault to our team we will replace the units.  If it was lost on the client’s side and the client finds the goods not usable because of it, we would exchange the goods for replacement goods are a discounted cost.

Unfortunately we cannot guarantee a timeline that is not within our control.  Should you choose to go with our shipping carrier, we offer our wholesale rates to all of our customers as a courtesy however we do not take responsibility for the outcome.  We can only guarantee when we will ship it.

We always recommend that you place your order and request a shipping date for much earlier than your deadline.

All orders must be paid in full before they will be released to the customer.  On most orders we can offer 50% upfront payment and 50% before pickup/shipment however we highly recommend paying upfront as we will not ship a product before it has been paid in full so it can affect deadlines if the payment does not come in on time to be shipped on time for an event.

CONTACT US

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